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AI use category

Administrative & task automation

Forms, intake, scheduling, records — the routine work that eats staff time.

3 use casesRefine these 3 in use cases →

Use cases tagged Administrative & task automation

  • Choice between voice and text chat; the voice option says audio is sent to OpenAI.
    Open source

    Stage: PilotOrganization: Austin Public Health

    Voice intake assistant for service navigation

    Residents can talk instead of type: a realtime voice assistant asks the intake questions, matches services from the catalog, and builds the same service plan as the text chat.

    • Generative AI tool
    • Application or software
    Skills needed to set it up: Developer Readiness: Needs customization Data it touches: Personal information (PII) Who sees the output: Public-facing
  • Landing page headline with a Get Started button and a note not to share names or ID numbers.
    Open source

    Stage: PilotOrganization: Austin Public Health

    Austin Service Guide — AI-assisted service navigation

    Residents describe their situation in a short chat and get a ranked plan of local services they may qualify for, with hours, documents to bring, and a map.

    • Application or software
    • Generative AI tool
    Skills needed to set it up: Developer Readiness: Needs customization Data it touches: Public data only2 more

  • Open sourceStage: In productionOrganization: Public Health – Seattle & King County

    Machine learning record linkage

    Efficient and accurate way to link identities across datasets

    • AI/ML model
    Skills needed to set it up: Analyst or data scientist Readiness: Needs customization Data it touches: Personal information (PII) Who sees the output: Internal staff